Guest Services
Bell Staff
Bike Rental
Doorman
Environmental Program
Evening Turndown Service
24-Hour Concierge
Located at the main lobby, our Chef Concierge is a member of the "Golden Keys" or Les Clefs d'Or. Assistance is rendered for floral arrangements, postal services, tours, air tickets, cruises, limousines, and any other services you may require.
24-Hour Doctor Referral Service
In the event of a medical emergency, arrangements may be made for the hotel doctor to visit you. Alternatively, you may wish to visit a local hospital. Hotel staff are not able to dispense or sell any form of medication to guests.
24-Hour Fitness Center
Our 24-hour Fitness Centre offers a full range of state-of-the-art exercise equipment with three dedicated spaces -- Cardio Theatre, Strength Training Area and Fitness Studio.
24-Hour Front Desk
A Duty Manager is always on call.
24-Hour Housekeeping
Daily housekeeping service is available and the housekeeping team is on hand should you require any other special amenities such as extra beds, pillows, blankets or bathroom toiletries
24-Hour Reception Service
A Duty Manager is always on call.
24-Hour Room Service
In-room dining is available in all rooms. Menu includes selections for breakfast, all-day dining and children.
24-Hour Security
For the safety and comfort of our guests, all public areas and room floors are discreetly monitored by security cameras. Our team of Security officers is on 24-hour duty.
24-Hours Manager on Duty
A Duty Manager is always on call.
A/V Equipment
Over 108,000ft² (10,000m²) of prime meeting space, with state-of-the-art A/V equipment is available and can be configured to your event requirements.
Afternoon Tea
Afternoon tea is available at select restaurants and lounges, including ANTI:DOTE located at Level 1.
Airport Transportation
Singapore Changi Airport is a 15-minute drive via the ECP Highway. We recommend arrival at the airport at least two hours before your flight departs. We can assist with airport transfer arrangements.
ATM Services
ATMs are available at Raffles City Shopping Centre, located within the same complex.
Baby Cot and Folding Beds
Baby cot and folding beds are available on request.
Baby Cribs Available
Baby cribs are available on request.
Babysitting on Request
Qualified babysitters are available by appointment. A 24-hour advance notice is required.
Baggage Storage Services
Our Concierge team will be able to assist with baggage storage.
Banquet Services
Over 108,000ft² (10,000m²) of prime meeting space, including 34 meeting rooms and 3 ballrooms, can be configured to your banquet requirements.
Bilingual Staff
Multilingual staff will be available to assist you. Languages spoken include English, Mandarin Chinese, Bahasa Malay, Tamil, Tagalog, and Mandarin Cantonese.
Boutiques Nearby
Fairmont Singapore is located in the same complex as Raffles City Shopping Centre, a major mall in Singapore with a myriad of retail, dining and entertainment options.
Business Services
The Business Centre provides Internet and secretarial services such as typing, faxing and photocopying. Located within the complex at Level 4, Raffles City Convention Centre.
Cable television
Selected cable channels are available in all rooms.
Car Rental
Our Concierge team will be able to assist with car rental requests.
Catering
Our dedicated team of event professionals are on hand to assist with catering requests.
Charging facilities in room
Rooms are equipped with universal wall plugs.
Children's Amenities
Qualified babysitters are available by appointment. Baby cots and cribs are available on request, subject to availability.
City Tours
Our Concierge team will be able to assist with city tour arrangements.
Clefs d’Or Concierge
Located at the main lobby, our Chef Concierge is a member of the "Golden Keys" or Les Clefs d'Or. Assistance is rendered for floral arrangements, postal services, tours, air tickets, cruises, limousines, and any other services you may require.
Club Level
Selected rooms and suites include access to Fairmont Gold Lounge for daily buffet breakfast, evening cocktails and canapes and dedicated service from Fairmont Gold team.
Complimentary Health Club Access
24-hour Fitness Centre offers a full range of state-of-the-art exercise equipment with three dedicated spaces -- Cardio Theatre, Strength Training Area and Fitness Studio. Appointments can be made for personal training and various classes.
Complimentary High Speed Internet Access
Complimentary high speed internet for multiple devices is available throughout the hotel.
Complimentary Newspaper
A variety of newspapers including The Straits Times, The Business Times, International New York Times, Financial Times, Japanese and Chinese newspapers are available
Complimentary Wireless (WiFi) Internet
Complimentary high speed internet for multiple devices is available throughout the hotel.
Concierge
Located at the main lobby, our Chef Concierge is a member of the "Golden Keys" or Les Clefs d'Or. Assistance is rendered for floral arrangements, postal services, tours, air tickets, cruises, limousines, and any other services you may require.
Copy & Printing Service
The fully-equipped Business Centre is located within the complex at Level 4, Raffles City Convention Centre. The Business Centre provides Internet and secretarial services such as typing, faxing and photocopying.
Courier Service
Please approach our Concierge for assistance with courier service.
Currency Exchange
Foreign currency exchange machines are located in the lobby.
Daily Newspaper
A variety of newspapers including The Straits Times, The Business Times, International New York Times, Financial Times, Japanese and Chinese newspapers are available.
Dining Experience
13 restaurants and bars are available at Fairmont Singapore and its sister property, Swissotel The Stamford, located in the same complex:• JAAN by Kirk Westaway – 'Reinventing British' cuisine, awarded 1-star by Michelin Singapore for 3 consecutive years • Clove - International Buffet • Asian Market Café - Asian and Halal Buffet• SKAI - Contemporary Grill • Mikuni - Japanese Cuisine• Prego - Italian Classics• Szechuan Court - Szechuan & Cantonese Cuisines• Kopi Tiam - Local Singaporean Cuisine• The Stamford Brasserie - Bistro Fare & Craft Beers• Alligator Pear - Poolside Restaurant & Bar• ANTI:DOTE - Afternoon Tea & Modern Cocktail Bar • SKAI Bar - Vibrant Craft Cocktail Bar at Level 70 • Bar Rouge – New Nightlife Destination at Levels 71 and 72
Doctor On Call
In the event of a medical emergency, arrangements may be made for the hotel doctor to visit you. Alternatively, you may wish to visit a local hospital. Hotel staff are not able to dispense or sell any form of medication to guests.
Dry Cleaning
Dry cleaning services are available.
Dry Cleaning and Laundry Services
Laundry, dry-cleaning and pressing services are available at a fee. Express service is also available with additional charge.
Electrical adapters & Power Converters for International Guests
Each guest room is equipped with international power points. Your bathroom is additionally equipped with a 110V outlet for electric shavers only. Adaptors are available on request.
Entertainment
There are 15 distinct restaurants and bars within the complex including ANTI:DOTE, SKAI Bar and Bar Rouge Singapore.
Executive / VIP Services
Fairmont Gold guests will have access to a dedicated space that features elevated guest room design and exceptional service.Benefits include private check-in and check-out, exclusive access to private lounge for breakfast, evening cocktails & canapés and more.
Executive Lounge
Selected rooms and suites include access to Fairmont Gold Lounge for:• Daily buffet breakfast• Evening cocktails and canapes • Dedicated service from Fairmont Gold team
Express Check-Out
For your convenience, we are pleased to offer express check-out options. Kindly make your preference known to our Reception upon arrival.
Facial Treatments
Willow Stream Spa offers a variety of different authentically inspired massage, body treatment and facials for all your individual skin care needs using premium spa products. Our spa experiences create a place to spend time and re-energise either on your own or in a social space. Step away from the chaos of the city and find your energy at Willow Stream Spa.
Fax Service
Please visit the Business Centre, located at Level 4, Raffles City Convention Centre should you wish to fax your documents. To receive a facsimile, our number is 65 6337 1554. Faxes received will be delivered to your room.
Florist
For floral arrangement requirements, please approach the Concierge for assistance.
Foreign Money Exchange
The currency exchange machines at the main lobby for your foreign currency needs.
Front Desk
A Duty Manager is always on call.
Guest Relations Services
A duty manager is always on call.
Hairdryer
A hairdryer is available in all rooms.
Health Services
In the event of a medical emergency, arrangements may be made for the hotel doctor to visit you. Alternatively, you may wish to visit a local hospital. Hotel staff are not able to dispense or sell any form of medication to guests.
Hotel and Restaurant Reservations
Please contact your Signature Travel Network agent for room and suite reservations. We offer online reservations with instant confirmation for all our restaurants and bars.
Housekeeping
Our housekeeping team is on hand should you wish to have your room serviced or require any other special amenities such as extra beds, pillows, blankets or bathroom toiletries,
In room tea & coffee making facilities
Nespresso coffee machine with daily capsules and TWG tea are available in all rooms and suites.
In-House Chefs
At Fairmont Singapore and its adjacent sister property Swissotel The Stamford, there are 13 distinctive restaurants and bars. Please inform our associates of any special dietary requirements, including potential reactions to allergens.
In-room minibar
In room minibar is available in all rooms and suites.
In-room Safe Deposit Box
In room safe deposit box is available in all rooms and suites.
Indoor Parking
Indoor parking is available at the same complex at a fee.
Laundry Service
Laundry, dry-cleaning and pressing services are available at a fee. Express service is also available with additional charge.
Limousine Airport Transfer
Singapore Changi Airport is a 15-minute drive via the ECP Highway. We recommend arrival at the airport at least two hours before your flight departs. For transportation arrangement, please contact our Concierge team.
Loyalty Program
Fairmont Singapore offers Le Club Accor Hotels privileges.
Luggage Assistance
Our Concierge team is on hand to assist with your luggage.
Luggage Storage
Our Concierge team is on hand to assist with luggage storage.
Mail Services
Our Concierge team is on hand to assist with mail and courier services.
Massage Service
Willow Stream Expressions bring together the key elements of face and body to one. We place a careful emphasis on our guests feeling locally connected whilst encouraging relaxation, restoring one's personal energies resulting in feeling revived. A range of message services are available.
Medical Services
In the event of a medical emergency, arrangements may be made for the hotel doctor to visit you. Alternatively, you may wish to visit a local hospital. Hotel staff are not able to dispense or sell any form of medication to guests.
Meeting Planning
Over 108,000ft² (10,000m²) of prime meeting space, including 34 meeting rooms and 3 ballrooms, can be configured to your event requirements.
Morning Newspaper
A variety of newspapers including The Straits Times, The Business Times, International New York Times, Financial Times, Japanese and Chinese newspapers are available.
Multilingual Staff
Multilingual staff will be available to assist you. Languages spoken include English, Mandarin Chinese, Bahasa Malay, Tamil, Tagalog, and Mandarin Cantonese.
Postal Services
Our Concierge team is on hand to assist with mail and courier services.
Printing Services
The fully-equipped Business Centre is located within the complex at Level 4, Raffles City Convention Centre. The Business Centre provides Internet and secretarial services such as typing, faxing and photocopying
Room Service
24-hour in-room dining is available
Secretarial Services
Secretarial services such as typing, faxing and photocopying at the Business Centre during operating hours.
Security
For the safety and comfort of our guests, all public areas and room floors are discreetly monitored by security cameras. Our team of Security officers is on 24-hour duty.
Shoe Shine Service
Complimentary shoe shining service is available.
Transportation Arrangement
Please contact the Concierge should you require transportation arrangement.
Travel Services
Contact the travel agencies at Level 2 or the SIA Ticketing Office (8.30am-5.30pm) at Tower 3, Suntec City, #01-128 for all your travel arrangements.
Turndown Service
Evening turndown service is available upon request.
VIP Assistance
Please contact the Concierge team for assistance.
Wake Up Service
Wake-up calls can be arranged with the reception.
Wi-Fi
Complimentary unlimited WIFI available for multiple devices
Facilities
Arcade
Children's Pool
Fitness Trail
Gourmet/Pastry Shop
Gym
High-Speed Internet Access
Internet Center
Lobby Lounge
Lounge Area
Massage Rooms
Massage Treatments
Meeting & Conference Facilities
Meeting Rooms
Museum
Night Club
Nightlife
Non-Smoking Rooms and Suites
Afternoon Tea
Anti:dote is known for serving afternoon treats in its iconic pristine white chest of drawers, accompanied by more than 30 types of loose leaf teas courtesy of TWG Tea Company. As night falls, Anti:dote transforms into a stylish and modern cocktail bar that serves up a progressive selection of concoctions that appeals to the most discerning taste buds. Combining the craftsmanship of traditional bartending and the artistry of experimental mixology techniques, classic recipes are reinterpreted with contemporary flair. At Anti:dote, drinks crafted with premium spirits and housemade bitters, liqueurs and sodas are paired perfectly with innovative modern tapas.
Area Map
airmont Singapore is strategically located in the heart of the city's business, historical, cultural and shopping districts, just 20 minutes away from Singapore Changi International Airport (SIN) The hotel is situated above two of the major stations (City Hall and Esplanade stations) in the Mass Rapid Transit (subway/metro) system and is part of Raffles City complex, which comprises two sister hotels, Fairmont Singapore and Swissôtel The Stamford, and Raffles City Convention Centre, Raffles City Shopping Centre and Raffles City Tower. -ACCESSIBILITY- • Padang/Civic District/F1 track: 1-minute walk• Central Business/Financial Districts: 2-minute drive• Merlion Park: 2-minute drive• Singapore Flyer: 3-minute drive • Marina Bay/ArtScience Museum: 6-minute drive • Gardens by the Bay: 6-minute drive• Clarke Quay: 5-minute drive• Orchard Road: 4-minute drive• Chinatown: 5-minute drive• Little India: 7-minute drive• Kampong Glam/Haji Lane: 5-minute drive
Bakery
Prego, located Level 1, features a deli counter.Alternatively, visited The Stamford Brasserie at the adjacent sister property, Swissotel The Stamford, for more baked goods.
Ballroom
Over 108,000ft² (10,000m²) of prime meeting space can be configured to your event requirements. • 27 meeting rooms and 3 ballrooms • Closed-circuit television system to allow for joint group discussions • State-of-the-art technology including satellite conference system for global conferences and an icon-based touch screen • A team of extremely experienced and personable Convention Services professionals
Banquet Space
Raffles City Convention Centre within the same complex offers 108,000ft² (10,000m²) of prime, flexible banquet space, including 27 meeting rooms and three magnificent ballrooms located on a single floor.
Bar & Coffee Shop
There are multiple bars and cafes located within Fairmont Singapore and its sister hotel located in the same complex, Swissotel The Stamford: -Fairmont Singapore- Alligator Pear - Poolside Restaurant & Bar ANTI:DOTE - Afternoon Tea & Modern Cocktail Bar -Swissotel The Stamford- The Stamford Brasserie - Bistro Fare & Craft Beers SKAI Bar - Vibrant Craft Cocktail Bar at Level 70 Bar Rouge – New Nightlife Destination at Levels 71 and 72 TWG Tea Salon & Boutique – Luxury Tea Selection
Beauty Salon
Beauty treatments and services are available at Willow Stream Spa.
Boardroom Meeting Space
Over 108,000ft² (10,000m²) of prime meeting space, including 27 meeting rooms and 3 ballrooms, can be configured to your boardroom meetings.
Business Center
Located on Level 4 at the Raffles City Convention Centre, the Business Centre offers full services, catering for all needs including secretarial, typing, mailing, courier, telex, facsimile and photo-copying service. Rental of business equipment is also available.
Café
At Fairmont Singapore and its adjacent sister property Swissotel The Stamford, there are 15 distinctive restaurants, cafes and bars.
Casino Nearby
The nearest casino is at Marina Bay Sands, a 5-minute drive from Fairmont Singapore
Club / Executive Level
Fairmont Gold guests will have access to a dedicated space that features elevated guest room design and exceptional service.Benefits include private check-in and check-out, exclusive access to private lounge for breakfast, evening cocktails & canapés and more.
Fairmont Gold Floor
Fairmont Gold guests will have access to a dedicated space that features elevated guest room design and exceptional service.Benefits include private check-in and check-out, exclusive access to private lounge for breakfast, evening cocktails & canapés and more.
Fitness Center
24-hour Fitness Centre offers a full range of state-of-the-art exercise equipment with three dedicated spaces -- Cardio Theatre, Strength Training Area and Fitness Studio. Appointments can be made for personal training and various classes.
Function Room
Over 108,000ft² (10,000m²) of prime meeting space, including 27 meeting rooms and 3 ballrooms, can be configured to your event requirements.
Gift Shop
Fairmont Singapore is located in the same complex as Raffles City Shopping Centre, a major mall in Singapore with a myriad of retail options.
Golf Nearby
The nearest golf course is Marina Bay Golf Course, a 15-minute drive from Fairmont Singapore.
Poolside Services
The poolside Alligator Pear restaurant serves healthy and tasty meals, fresh fruits, juices and international favourites in a casual tropical setting. You can also sip artisanal cocktails against the perfect idyllic backdrop to unwind and relax.
Private Dining Areas
Private dining areas are available at selected restaurants and bars at Fairmont Singapore and its sister property, Swissôtel The Stamford, where you can enjoy the convenience of cross-property signing privileges.
Recreation
Willow Stream Spa offers 23 treatment rooms with a wide range of facial, massage and wellness treatments and a 24-hour Fitness Centre featuring state-of-the-art exercise equipment with three dedicated spaces - Cardio Theatre, Strength Training Area and Fitness Studio. There are 6 tennis courts and 2 outdoor swimming pools. Appointments can be made for personal training and various classes. Enjoy easy access to iconic Singapore landmarks from the central location of Fairmont Singapore near Marina Bay.
Rentals
Our Concierge team will be on hand to assist with rental requests.
Restaurant
Uncover enticing and globally inspired dining choices at the 15 restaurants and bars at Fairmont Singapore and its sister property, Swissôtel The Stamford, where you can enjoy the convenience of cross-property signing privileges. Venues can also be booked for exclusive use.
Sauna
Sauna is available at Willow Stream Spa. Complimentary access for in-guest guests above 18.
Shopping
Fairmont Singapore is located in the same complex as Raffles City Shopping Centre with a range of shopping, entertainment and dining options.
Small Conference Facilities
27 meeting rooms and 3 ballrooms are available to cater to any conference requirements.
Small Wedding Facilities
27 event rooms and 3 ballrooms are available to cater to any wedding requirements.
Spa Treatments
Willow Stream Spa offers a variety of different authentically inspired massage, body treatment and facials for all your individual skin care needs using premium spa products. Our spa experiences create a place to spend time and re-energise either on your own or in a social space. Step away from the chaos of the city and find your energy at Willow Stream Spa.
Sports
Our 24-hour Fitness Centre offers a full range of state-of-the-art exercise equipment with three dedicated spaces - Cardio Theatre, Strength Training Area and Fitness Studio. There are 6 tennis courts and 2 outdoor swimming pools. Appointments can be made for personal training and various classes.
Steam Room
Steam rooms are available at Willow Stream Spa
Sun Deck
Sun deck is located at the 2 outdoor swimming pools
Tennis
Six tennis courts are available.
Wedding Facilities
Special days require special attention From Ballrooms to Buffets, Table settings to Tapestry, Flowers to Favours - our Romance Team will guide you along the way, attending to every detail to make your special day a relaxed, worry-free and truly unforgettable celebration.
Wellness Center
Willow Stream Spa has created treatments and experiences that reflect the needs of visitors and locals alike reflecting the creative and cultural elements of the city. For your spa treatment, choose from 23 decadent treatment rooms, including couple suites featuring private Jacuzzis. Find comfort and revitalization in our beautiful relaxation lounges, whirlpools, hot & cool plunge pools, steam and sauna rooms.
In 1985, my aspiration had been fulfilled, I initiated my career in the travel industry as a leisure agent for a local travel agency. Subsequently, I transitioned to America West Airlines, holding the position of a customer service representative, and eventually ascended to become one of American Airlines' International Pursers. During my tenure as an in-flight Purser, I had the privilege of exploring captivating destinations across the globe. Each journey allowed me to deeply engage with the distinct cultures, customs, and traditional cuisine of the diverse countries I visited. I have had the pleasure of embarking on wilderness-filled safaris, savoring exquisite wine with the locals in quaint European villages, trekking through the rice fields of Asia, and marveling at the pristine azure waters of the Mediterranean and Caribbean.
With utmost dedication, I endeavor to provide tailored expertise and knowledge to travelers in devising unparalleled vacations. A primary objective of mine is to create an indelible travel experience exclusively for YOU. Allow me the honor of introducing you to tremendous opportunities which wholeheartedly embrace the culture, customs, and native cuisine of the diverse countries you choose to explore.
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