Guest Services
24 Hour Valet Service
24-Hour Concierge
24-Hour Doctor Referral Service
24-Hour Housekeeping
24-Hour Reception Service
24-Hour Valet Parking
Activities Center
Banquet Services
Car-Hire
Children's Turndown Service
Concierge Desk
Currency Exchange
Daily Newspaper
Hairdresser
Housekeeping
Laundry Service
Local Transportation
Medical Service on Call
Meeting Planning
Personal Trainers
Pet Policy
Private Trainer
Private Transfer
Property Walks
Room Service
Secure Complimentary Parking
Self-parking
Shopping
Shuttle Service
Tea Service
Television Room
Tour Desk
Transfer Service
Turndown Service on Request
VIP Assistance
Wake Up Service
Wake-Up Call
Wedding Vow Renewal Ceremonies
Welcome beverages
Well-being Services
Wi-Fi
WIFI
24 Hour Concierge
24 Hour Concierge Service is available to all in-house guests
24-Hour Business Center
24 Hour Business Centre is available to all in-house guests
24-Hour Fitness Center
The fitness Center is open 24 hours to all in-house guests.
24-Hour Front Desk
24 Hour Guest Services are available to all in-house guests.
24-Hour Room Service
24 Hour In Room Dining is available to all in-house guests. Please take note of ZAR 100 tray service charge per order
24-Hour Security
24 Hour Security on-site with CCTV cameras
24-Hours Manager on Duty
A manager is on duty 24 hours to assist with all guests requirements and needs
Afternoon Tea
Afternoon Tea is available from Wednesday to Sunday for two seatings:12:00-14:0015:00 -17:00. Pre-Booking essential
Airport Transfers
Airport transfers can be arranged with our Concierge Desk or on-site Transport services desk.
Baby Cot and Folding Beds
Services available on request
Baby Cribs Available
Baby Cribs are available on request
Baggage Storage Services
Baggage Storage Services availabe
Bilingual Staff
Bilingual Staff are available at the front- and concierge desk.
Children's Amenities
For all our younger guests, we have a dedicated amenity offer for children aged 12 and under
Children's Program
Our "Kids Club" is available all year on Sundays and Saturdays, supported with dedicated Kids Activities during Festive Season
Complimentary Wireless (WiFi) Internet
WiFi is complimentary to all guests and clients at the hotel.
Concierge
Our Concierge Desk is available 24 hours to assist with guests needs and requirements.
Doctor On Call
The Concierge Desk will gladly assist at all times with contact details for medical services if required.
Doorman
A doorman is always availabe, welcoming all our guests in true Belmond style.
Dry Cleaning and Laundry Services
On-Site Dry Cleaning and Laundry Services are available at an additional charge to in-house guests. Please refer to the Laundry List in your room.
Evening Turndown Service
Evening Turndown service is offered
Facial Treatments
Facial Treatments are available at our on-site spa: Librisa Spa
Guest Services Desk
The Guest Services desk is available 24 hours to all our guests.
Hair Salon
MOOSE HAIR SALONMonday-Saturday, 09.00-18.00Closed on Sundays and Public HolidaysFancy a chic new style? Or to look perfectly groomed for a night on the town? Visit our salon to choose from an array of services.
Heated Pool
The hotels offers two heated pools at the property.
In room tea & coffee making facilities
All rooms are equipped with tea & coffee making facilities
In-room minibar
All rooms are equipped with In-room minibar facilities.
Kid's Club
Our Kids Club is available all year round on Weekends, with specialised programmes during Easter and Festive season.
Local Experiences
The Concierge Team will assist guests with recommendations and reservations for experiences for guests at the hotel.
Luggage Assistance
Luggage assistance is available with our porters on the property.
Massage Service
Massages can be booked at our on-site spa.
Multilingual Staff
English, Afrikaans, French, German, Italian, Xhosa, Hebrew
On-Site Transport Company
We offer on-site transport services to in-house guests.
Pharmacy Delivery
Delivery for medicine/ pharmacy related items can be arranged via our Concierge Desk.
Pillow Menu
All rooms are equipped with a pillow menu to suit and meet our guests requirements.
Security
24 hour on-premises security, enclosed parking, private room safes, larger items and firearm storage on request, guests are cautioned not to carry large amounts of cash or jewellery beyond the premises.
Sports Trainer
We offer complimentary training sessions/ "bootcamp" classes on Thursday- and Saturday mornings at 08:00. Reservations can be made at the Concierge Desk. Additional Private sessions can be booked at an additional charge.
Tennis Lessons
Tennis Lessons can be booked with our Tennis coach via the concierge desk.
Valet Parking
Valet Parking is available to all guests.
Vegan Dining
Vegan options are available upon request.
Welcome Drink
All guests checking in receive a welcome drink on arrival.
Yoga
Yoga classes can be booked at an addtional charge. A minimum of 24 hours is required to make a reservation.
Facilities
Afternoon Tea
Ballroom
Banquet Facilities
Banquet Space
Bar
Bar & Coffee Shop
Beach Nearby
Bicycle Rentals
Billiard
Billiards Room
Breakfast Room
Business Center
Business services
Charging facilities in rooms and all public areas
Children's Activity Center
Children's Pool
Children's Program
Children's Themed Room
Conference Room
Connecting Rooms
Events Facilities
Fitness Center
Fitness Program
Function Room
Garden
Gift Shop
Golf Nearby
Guided Activities
Hair Salon
High-Speed Internet Access
Hospitality Desk
Internet Center
Jewelry Store
Kid's Club
Lounge
Lounge Area
Lush Landscaped Gardens
Massage Rooms
Massage Treatments
Meeting & Conference Facilities
Non-Smoking Rooms and Suites
Outdoor Pool
Outdoor Terrace
Pickleball Court
Picnic Area
Restaurant
Small Wedding Facilities
Spa & Wellness Center
Steam Room
Tennis Court
Tennis Courts
Terrace
Treatment Room
Wedding Facilities
Wedding Garden
WIFI
Yoga